List of Text Book Centre Branches In Nairobi

Here is a list of Text Book Centre branches in Nairobi. Text Book Centre Limited is an educational and office supply conglomerate. The firm’s core activity is the supply of education, general books, and educational material, including stationery supplies, to professionals, schools, colleges, universities, international organisations, and non-government and government organisations countrywide, as well as to buyers in Uganda, Sudan, Somalia, Malawi, Zanzibar, and Tanzania.

In recent years, TBC has diversified into PCs, computers (desktops), printers, scanners, photocopiers, paper shredders, and other office equipment and supplies. TBC are the Kenyan dealers and distributors for Rexel staplers, shredders, over-head projectors, Bantex box files, Staedtler pencils, Faber Castell technical instruments, Pidilite, Camlin, Windsor & Newton, Marie’s art materials, Oxford Mathematical sets from Helix, Omega Office, and technical instruments.

In addition, TBC is the exclusive distributor of Pelikan and Geha products in Kenya. The most recent addition to the product portfolio is the” MORE” range of school and office stationery.

Text Book Centre Branches and Contacts in Kenya

1. TBC Two Rivers Mall

Location: Two Rivers Mall, between Northern Bypass and Limuru Road, Nairobi

Tel: 0730 735156

Email: tworivers@tbc.co.ke

Opening Hours

Weekdays 08:30-19:30
Saturdays 08:30-19:30
Sundays 09:00-19:00
Public Holidays 09:00–19:00

2. TBC Village Market

Location: The Village Market, Limuru Road, Nairobi

Tel: 0730 735157

Email: eunice.kamau@tbc.co.ke

Opening Hours

Weekdays 08:30-19:30
Saturdays 08:30-19:30
Sundays 09:00-19:00
Public Holidays 09:00–19:00

3. TBC Thika Road Mall

Location: Thika Road Mall, Thika Road, Nairobi

Tel: 0730 735126

Email: ken.indambira@tbc.co.ke

Opening Hours

Weekdays 08:30-19:30
Saturdays 08:30-19:30
Sundays 09:00-19:00
Public Holidays 09:00–19:00

4. TBC The Hub

Location: The Hub, Dagoretti Road, Karen, Nairobi

Tel: 0730 735153

Email: leonard.kihima@tbc.co.ke

Opening Hours

Weekdays 08:30-19:30
Saturdays 08:30-19:30
Sundays 09:00-19:00
Public Holidays 09:00–19:00

5. TBC Sarit Centre

Location: Sarit Centre, Westlands, Nairobi

Tel: 0730 735159

Email: jane.kimaru@tbc.co.ke

Opening Hours

Weekdays 08:30-19:30
Saturdays 08:30-19:30
Sundays 09:00-19:00
Public Holidays 09:00–19:00

6. TBC Kijabe Street

Location: Kijabe Street, Nairobi

Tel: 0730 735302

Email: suresh.kumar@tbc.co.ke

Opening Hours

Weekdays 08:15-17:15
Saturdays 08:15-13:15
Sundays Closed
Public Holidays Closed

7. TBC Kijabe HQ/Warehouse

Location: Kijabe Street, Nairobi

Tel: 0722 560580

Email: customerservice@tbc.co.ke

Opening Hours

Weekdays 08:15-17:15
Saturdays 08:15-13:15
Sundays Closed
Public Holidays Closed

8. TBC Kenyatta Avenue

Location: Kenyatta Avenue, 680 Hotel, Ground Floor, Nairobi

Tel: 0730 735142

Email: moses.ndiema@tbc.co.ke

Opening Hours

Weekdays 07:30-18:00
Saturdays 09:00-18:00
Sundays Closed
Public Holidays: 10:00–16:00

9. TBC Junction

Location: Junction Mall, Ngong Rd, Nairobi

Tel: 0730 735120

Email: ben.sumba@tbc.co.ke

Opening Hours

Weekdays 08:30-19:30
Saturdays 08:30-19:30
Sundays 09:00-19:00
Public Holidays 09:00–19:00

10. TBC Imara Daima

Location: The Imaara Shopping Mall, Mombasa Road, Nairobi

Tel: 0730 735191

Email: rodgers.khaemba@tbc.co.ke

Opening Hours

Weekdays 08:30-19:30
Saturdays 08:30-19:30
Sundays 08:00-19:30
Public Holidays 09:00–19:00

11. TBC Garden City

Location: Garden City Mall, Thika Road, Nairobi

Tel: 0730 735129

Email: jane.nyokabi@tbc.co.ke

Opening Hours

Weekdays 08:30-19:30
Saturdays 08:30-19:30
Sundays 09:00-19:00
Public Holidays 09:00–19:00

12. TBC Galleria

Location: Galleria Mall, Langata, Nairobi

Tel: 0730 735127

Email: shem.otieno@tbc.co.ke

Opening Hours

Weekdays 08:30-19:30
Saturdays 08:30-19:30
Sundays 09:00-19:00
Public Holidays 09:00–19:00

Text Book Centre Frequently Asked Questions

1. How can I shop online at Text Book Centre?

Go to our website, www.textbookcentre.com
Locate the product by either searching using the search bar at the top of each page or browsing through the categories
Once you locate the item, click on the ‘Add to Cart’ button
If you wish to continue shopping for other items, click on ‘Continue Shopping’. Once you are done shopping, click on ‘Continue to Secure Checkout’.
You will be asked to confirm your items, Click on ‘Continue to Secure Checkout’
Fill in your shipping details. This can be done either while logged in or as a guest. If you do while logged in, the website will remember your shipping location the next time you shop. If you do it as a guest, then the website will only remember your shipping details for that transaction.
Select your preferred payment method. We support mobile money transfers (M-Pesa), credit & debit cards (both Master and Visa), and supported local bank payment methods as provided by our payment partner. Any other payment preferences, such as cheque deposits and cash transfers, can be processed by contacting our customer service.
You will then receive a confirmation message via email and SMS from the website and the payment platform. The items are normally delivered within 48–72 hours from the time of payment, unless otherwise advised.

2. What happens if my package does not arrive within the stipulated time?

If your order doesn’t arrive within 48–72 hours or the communicated period:

You have likely received prior communication about the anticipated delay in email.
Look out for an SMS prompt sent to you on the status of your order and next steps
If you selected EMS-free delivery, kindly check your nearest Posta office. EMS might not do door-to-door deliveries in all areas. In such cases, the client is required to pick up the item from their nearest Posta office.
If you require tracking your order, you can also contact our sales & support line by calling Text Book Centre on +254 111 011 300, or WhatsApp on 0114509617 or emailing online.orders@tbc.co.ke

3. Can I shop on the website without registering my account?

Yes, you can shop on the Text Book Centre website as a registered user or as a guest. When you shop as a registered user, you don’t have to enter your details again when you come back next time. You may also choose to check out as a guest, and the website will forget your details once you check out. This means that you will key in your details afresh the next time you need to purchase from our website.

4. How long does it take to do delivery?

Orders made from the website will be delivered within 48–72 hours from the time of payment, unless otherwise advised. Advice may be given when the order is distributed across multiple branches or an item needs to be ordered from a very distant branch or the distributors. Note that the time of placing the order is different from the time of order payment.

5. Where are deliveries done?

Deliveries are done anywhere in Kenya (via EMS and Fargo Courier) and overseas via DHL.

6. How much do you charge for delivery?

TBC offers free deliveries via motorcycle and EMS if the total cart amount is above KES 2,000, and a charge of KES 250 is added if the total cart is below KES 2,000.
TBC also offers deliveries via Fargo Courier, which is a premium service. All deliveries done via Fargo Courier are charged KES 406 up to 5 kg, regardless of the total cart amount. If the total cart is more than 5 kg, a charge of KES 30 will be added for every extra kg.

7. Are the prices on the website the same as the prices at the shop?

Text Book Centre has a one-price policy across all branches, including the website. This excludes all ”exclusive online” promotions.

8. When a product is marked as available on the website, is it available in the branch?

Products on the website are also available in TBC branches, though not all branches will necessarily have the item. The website will aggregate products from all the branches. Once you buy from the website, we’ll aggregate the items from whichever branch they are available. This usually takes no less than a day.

9. Where are the Text Book Centre branches located?

Text Book Centre has 11 branches, as follows:

TBC Kijabe Street – Kijabe Street, Nairobi
TBC Flagship Store- Sarit Centre
TBC Galleria – Galleria Mall, Langata
TBC Garden City – Garden City Mall, Thika Road
TBC Junction – Junction Mall, Ngong Rd
TBC The Hub – The Hub, Dagoretti Road, Karen
TBC Thika Road Mall – Thika Road Mall, Thika Road
TBC Two Rivers Mall – Two Rivers Mall, Between Northern Bypass and Limuru Road
TBC Village Market – The Village Market, Limuru Road
TBC Nairobi CBD Branch – Kenyatta Avenue
TBC Imaara Branch – Imaara Daima Mall
TBC Kisumu – The United Mall

10. Does Text Book Centre offer genuine products?

Text Book Centre sells only genuine products. All TBC IT items come with a one-year warranty period, exclusive of accessories and peripherals. All books, stationery, and art products are new. You’re eligible for a refund within 7 days if you’re dissatisfied with your purchase due to an error on our part or if the product doesn’t arrive. We do not sell any second-hand items.

11. Can I request an exchange if the wrong item is delivered or if I make a mistake while buying online?

Yes, you can exchange the item in case of the above two eventualities within 7 days (24 hours for books). Kindly drop off the items at any Text Book Centre branch. The items should be accompanied by the original receipt/invoice as proof of purchase.

12. What happens if I can’t log in or have forgotten my password?

You can easily reset your password by clicking on the ‘Sign In’ link at the top right of your browser. Then click on the ‘Forgotten Password’ link under the log-in form. Provide the email you used to register on the TBC website, and we’ll send you the password reset link.

13. How can I repurchase items in case I’ve lost my cart or need them again?

You can repopulate your cart with items you’ve purchased in the past by logging into our website. Click on the ‘Account’ link in the top right-hand corner of your browser. On the page that opens, click on ‘Order History’. Locate your order using the filters at the top of the list of orders that appear. Click through the order number desired and click on the green button ‘Reorder all items’. You can also reorder part of the order by clicking on the ‘Reorder’ button on each listed item.

If you checked out as a guest, go to your email and click on each item individually as you add them to the cart. Once done, proceed to check out.

14. If an item is out of stock, how can I get notified when it’s back in stock?

If you get an item out of stock on our website, the product’s ‘Add to cart button will be disabled and replaced with a ‘Notify me’ button. Click on this button and fill in your email address. Once the product is back in stock, the website will send you an email to notify you that the item is back in stock.

15. Do you deliver outside of Kenya?

Yes, we do deliveries outside Kenya. Once you select a destination outside Kenya, you will be given the option to select DHL, pre-populated with an estimated cost of delivery, or you can click on the ‘Registered Mail’ option, whose cost will be calculated by a website administrator, and then you’ll get a notification on email once it’s ready.

16. Can I purchase from the website using a TBC voucher?

It’s not possible to make a purchase using a voucher purchased at our physical stores. At the moment, the voucher owner has to present it at the physical shop, where an attendant will verify the voucher’s validity.

E-vouchers purchased online can be redeemed online only, using a unique code that is only eligible for one purchase at a time.

17. Can I send money to a mobile number to make the payment?

You cannot send money to a personal number if you want to make a website purchase. You must follow the correct procedure for buying online, and when you get to the payment page, the website will display the TBC Paybill Number and generate an account number tied to your cart. You will use this to make payments. You will receive an SMS/email notification at the number/email you provide.

18. Can I pay cash on delivery?

TBC does not support cash on delivery at the moment.