How To Book And Pay For A Jambojet Flight Online

Jambojet is a popular Kenyan airline that was launched in 2014 to provide affordable and reliable air travel within the country. Since its inception, the airline has grown in popularity and now operates flights to a variety of destinations within Kenya, including Nairobi, Mombasa, Kisumu, Eldoret, Diani, Malindi, Lamu, and Goma (DRC).

The user-friendly booking process is one of the main reasons why Jambojet is a great choice for first-time fliers in Kenya. Customers can easily search for flights, select their preferred seats, and make payments online thanks to the airline’s dedicated website and mobile app. Jambojet is known for its high safety standards and commitment to customer satisfaction, in addition to its simple booking process. The airline’s modern planes are routinely maintained, and its pilots are highly trained and experienced.

Here is how you can book your Jambojet flight in a few simple steps;

1. Check Availability

Visit the Jambojet website at www.jambojet.com. On the top menu, there is a widget market “Book”. You will then be required to select your departure station, your destination, travel dates, and the number of passengers, then click “Search” to check availability.

You can choose currency either Kenya Shillings or USD
You can select either one-way, return, or multi-city options
You can book up to 9 people on the Jambojet website
Children under 13 years can be booked, and travel on their own, through their contact centre under the Unaccompanied Minor program

2. Select your Flights

Here, you will see all available flight options to and from your destination with the fare for each flight per person. Select your preferred flight by clicking the button with the fare. Where applicable, select your return flight. The total amount due will appear at the top. Once you have confirmed and set your flight, accept the terms and conditions then click “Next” to proceed.

There are two fare options; Basic, which only gives you 10kg cabin luggage, and Smart which is bundled with 23 kg check-in luggage, seat selection, and the option to change your flight at no extra cost.
You can edit your flight selection, or adjust dates at this stage of the booking process

3. Passenger Details

Here, all the details about the passenger will be required as they appear on the National ID or Passport. Details such as name ID/Passport number and contacts will be required. Click “Continue” to proceed.

This is where you will enter your Jambojet Rewards Member Number if you are not signed in to your account.
If you have not signed up for Jambojet Rewards, sign up here to start enjoying the benefits.

4. Add-On Services

Book any additional service that you may require e.g. preferred seat, check-in baggage, special baggage, or special assistance. If you do not need any of these, you may choose to skip the step and click ‘next’.

If you don’t select a seat, one will be assigned to you during check-in
Purchasing check-in baggage online is half the price of purchasing a check-in bag at the airport
Learn more about the items allowed in your check-in and cabin or carry-on baggage in the links provided.
Exceptional assistance services for persons with disabilities and unaccompanied minors are offered free of charge

5. Payment

This is the last step. Review your booking and make your payment. You can pay for your Jambojet flights by any of the following methods:

Visa Credit Card
Master Card
M-PESA (paybill: 737700), Airtel Money (jambojet), Equitel (paybill: 737700)
Pay cash-over-the-counter or with one of the above payment options at any Jambojet office or visit/call the Jambojet Call Centre at 0711024545, 0734104545, 0206424545, 0203274545.
Redeem a voucher or pay using your Loyalty Points

NOTE: Payment should be made within one hour after booking, otherwise, your booking will be cancelled automatically after one hour.

After payment, you will receive an email with your itinerary. You can check in online between 30 hours and 1 hour before your flight departure to reduce your waiting time at the airport.

Jambojet Travel Tips

Endeavour to book your flight well in advance, as you’re more likely to get cheaper prices if you do.
Jambojet doesn’t issue tickets for payments made. Instead, they provide a flight itinerary and reference number.
In case you’ll have a connecting flight, you need to book each trip separately
Jambojet charges extra for checked-in luggage.
Checking in your luggage online costs half the amount it would cost at the counter.
You can do the online check-in between 30 hours and 1 hour before your flight.
Seats are assigned randomly. There’s an extra charge for choosing a specific seat.
Ensure you arrive at least 40 minutes before your flight, as the counter is closed after this.
Jambojet does not give refunds for any flights missed
There’s no in-flight entertainment provided, so you may want to bring a book to read.
Jambojet doesn’t provide meals on their flights, but you can purchase snacks